What is the warranty on your routers?

We offer a 1-year warranty on our routers. If you suspect a problem with your router, please contact us for diagnostics. We can determine if a replacement is needed and arrange a swap if necessary.

Please note that customers are responsible for both-way shipping costs, and we charge a handling fee of $49.99. Often, issues are related to cellular plans rather than the router itself. If you encounter problems, contact us first, as the issue might be resolved by adjusting settings like APN or ISP TTL, which is straightforward to do.

For troubleshooting, try placing the SIM card in a cell phone to verify it works. Common ISP TTL values to test on the router are 64, 65, and 117.