What is your return policy?

We offer a 30-day money-back guarantee for returns. To qualify for a refund, the router, retail box, and all included accessories must be in like-new condition. If the router is scratched or if any accessories or the retail box are missing or damaged, a restocking fee may apply.

To initiate a return, please email us with your order number and the reason for the return. We will provide you with a return label that you must use to send the item back; direct returns without our label are not accepted. The original shipping fee is non-refundable, and there is a return shipping charge of $14.99 for customers in Canada and the United States (excluding Hawaii, Puerto Rico, and Alaska). For returns from these locations, the cost is $39.99.

For returns from other countries, please contact us to determine the shipping costs, as they can vary significantly. Once we receive the returned item, processing typically takes 3-5 business days, with the refund appearing on your credit card within 5-7 business days.

Our return policy applies regardless of the reason for the return, including if the item is not functioning properly or if the plan does not work with the router. In such cases, you will be responsible for both shipping costs. If you receive a damaged or defective unit, we can exchange it, but if you choose to return it, you will still be responsible for both-way shipping costs.

We reserve the right to charge a restocking fee if a router is returned after the initial 30-day return period. This policy is in place to prevent abuse, such as ordering multiple units with the intention of returning them. Therefore, only one return per household is allowed within the 30-day period without a restocking charge. If you need to return a router and wish to place another order, please contact us first to discuss the reason for reordering.

If you order two or more routers, the second unit and beyond will incur a minimum restocking fee of 20%. This policy is designed to deter abuse and ensure that customers only order multiple units if they are certain of their purchase.

For a return to be considered in “like-new” condition, the device must be free from scratches, dents, or other damage, and all accessories and packaging must be included.

We appreciate your understanding and cooperation. Our goal is to offer the best prices and service while minimizing fraud and abuse. Thank you for your support.